Privacy Policy
This privacy policy (this “Policy”) was last updated on May 14, 2026.
Talkspace, Inc. (Tee) (“we”, “our”, “us”, “Tee”) takes your privacy seriously, and we want you to know how we collect, use, disclose, and protect your information.
Introduction
Contents
What is included in this Policy?
The information on this page applies to the personal data we collect about your interactions, use, and experience with our website at https://www.tee.care (our “Website”), and in connection with the online coaching or peer support services we provide (the Website, App and our online services are together, the “Services”).
As noted below, our data practices depend on how you interact with our Services, and how you receive and pay for Services, for example whether purchasing Services as a consumer or receiving them through an employment-related benefit.
This Policy does not apply to any other websites that you visit before our Website or any third-party sites that may be accessible through the Tee. Please read this Policy carefully so that you understand your rights in relation to personal data, and how we will process that personal data. This Policy supplements any privacy related disclosures we may provide from time to time (including during your enrollment or management of your account with Tee) and is not intended to override them.
Changes to this Policy
We reserve the right to change the terms of this Policy at any time by posting those changes in revisions to this Policy, so that you are always aware of our processes related to collection, use and disclosure of information. If we change the Policy in a material way, we will provide appropriate notice to you, such as via our website. We urge you to check here for any updates to this Policy from time to time. Unless otherwise indicated, any changes to this Policy will apply immediately upon posting to the Website or the App.
If you do not want us to share personal data or feel uncomfortable with the ways we use information in order to deliver our Services, please do not use the Services.
Personal Data We Process & How We Use It
This table presents the types of personal data that we process, how we get this information, and what we do with it.
For purposes of this Policy, “personal data” means information that relates to an identified or identifiable individual, and includes “personal information” or “personally identifiable information.” To “process” or “processing” means the use of personal data including, collecting, recording, storing, using, analyzing, combining, transferring, disclosing, or deleting.
|
Personal Data Processing |
||
|
Types of Personal Data |
How We Get It |
What we do with it |
|
Registration Information you provide when you create an account for yourself as a user:
|
You provide this when you go through the intake process
We may also collect this from referrals or other partners. We combine the information we receive from you with the information we receive about you from these third parties. |
|
|
||
|
||
|
||
|
||
|
Use of the Services Data you provide when you use our service, including:
|
|
|
|
||
|
||
|
||
|
When Website visitors contact us We collect information when you communicate with us via email or our online support service. This includes information that you provide when you contact us, any information you share through the online chat support feature as well as your email address.
|
You provide this information to us directly |
|
|
Technical Data Technical information from software or systems hosting the Services, and from the systems, applications and devices that are used to access the Services, such as:
|
Automatically through use of the Services |
|
|
Persistent Identifiers Data collected via cookies, pixels and other tracking technologies (such as Google Analytics and Google Ads), such as:
|
Collected automatically when you use the Services |
|
Information Disclosure
Service Providers: We may disclose the information we collect from and about you, including each category of your personal data identified in this Policy, to our service providers to perform a business, commercial, technical, advertising, marketing, analytics, or other support function for us, to help us operate our business, to administer activities on our behalf, or as otherwise described to you at the point of collection.
Partners: We may disclose information described under “Persistent Identifiers” in the above Personal Data Processing chart, to our business partners and third parties, such as data analytics providers, advertising technology vendors, third-party advertising networks, and social media platforms, for purposes of providing personalized advertising, marketing, and analytics-related services.
Legal Compliance and Corporate Transactions: Tee may be required to disclose your personal data (a) to government and law enforcement authorities to comply with legal or regulatory obligations or requests, (b) to certain third parties such as an acquiring entity or advisers in the event of a reorganization, merger, sale, joint venture, assignment, transfer, or other disposition of all or any portion of our business, assets, or stock (including in connection with a bankruptcy or similar proceeding), or c) where we believe disclosure is necessary or appropriate to (i) comply with applicable law, (ii) enforce our terms and conditions; (iii) protect our operations; (iv) protect our rights, privacy, safety, or property, and/or those of you or others; and (v) allow us to pursue available remedies or limit damages that we may sustain.
Consent: Where applicable, we may use or disclose your personal data for other reasons as described to you at the time of data collection or otherwise with your consent.
Using the Tee App
The Tee App includes third party software development kits (SDKs) from a number of other companies whom we engage as service providers, for identifying and logging code issues, errors and events; managing interactive communication within the App; compiling analytics on which features get used the most; facilitating customer service contacts regarding subscriptions and service; and processing device identifiers and event logs for ad attribution purposes (such as the initial login event, account creation, subscription events). These third parties process data as a service to Tee only, pursuant to written agreements. Tee does not sell user information to third parties.
SMS Use
We may send you short mobile message services (“SMS”) messages to provide timely and relevant information related to the Service and enhance the overall user experience including (1) account-related such as password resets, and security alerts, (2) Service-related SMS, such as reminders to complete surveys, join coaching sessions, or check out different features of the Service. You are responsible for any message and data rates imposed by your mobile provider, as standard data and message rates may apply for SMS and MMS alerts. By using the Service, you are explicitly consenting to receive SMS from us for the purposes outlined in this Policy. Message and data rate may apply. Message frequency varies. Carriers are not liable for delayed or undelivered messages.
You may opt out of receiving SMS at any time. To opt out, reply STOP to any mobile message from us. You may continue to receive text messages for a short period while we process your request, and you may receive a one-time opt-out confirmation message. You understand and agree that the foregoing is the only reasonable method of opting out. For support, reply HELP to any mobile message from us.
Our mobile messaging platform may not recognize requests that modify the foregoing commands, and you agree that we and our service providers will not be liable for failing to honor requests that do not comply with the opt-out requirements. Consent to receive SMS messages is not a condition of purchase.
Text messaging originator opt-in data and consent will not be shared with any third parties.
Advanced Data Processing
The Tee experience is provided through the use of advanced data processing activities, which include AI. Our proprietary algorithms and machine-learning tools provide insight into patterns in how users engage with the platform, including identifying similar experiences, goals, or support needs. This analysis may also support proactive well-being features, such as content moderation and safety interventions.
We ensure that no decisions with legal or significant consequences are made through automated processing alone. Furthermore, human oversight remains a fundamental part of our safety-related decision-making process. All AI-based processing is conducted in accordance with this Privacy Policy and applicable data protection laws, and is subject to strict access controls and safety protocols
Important Information on our AI
Tee is an AI mental health guide designed to support your mental well-being. This notice gives you information on how Talkspace (Tee) (“we”, “us”, “our”) protects your personal data in our use of the AI Tools we have designed.
Tee uses generative pre-trained transformer large language models (the “Tee models”). The Tee models use a variety of techniques to generate text based on prompts and messages from users, and the large dataset the language models were trained on. The Tee models were developed by Talkspace.
Tee logs the data processed by the language models in accordance with the appropriate statutory limitation periods as required by applicable law. See the section of this document titled “Retention.” This means that your personal data is secure and can only be accessed by us, except as otherwise noted in this Privacy Policy.
Tee may also use third-party generative pre-trained transformer large language models (the “third-party language models”) for Tee’s supporting functions. The third-party language models were developed by Alphabet (Google), Amazon (AWS) and Anthropic. However, none of the data that the third-party language models process will be available to third parties, or used to improve third-party products.
We have zero data retention policies in place with the providers of third-party language models. The providers of third-party language models cannot use the data that is processed by Tee. This means that your personal data is secure and can only be accessed by us.
For more information on data privacy and security of the models we use, please visit:
Research
Separate and apart from internal operations and quality assurance activities undertaken for the purpose of delivering and optimizing user services, from time to time, Tee conducts or participates in research studies internally and with select universities. You may be offered the opportunity to participate in these studies. If your protected health information will be disclosed as part of these studies, your information will only be included with your written authorization. You will be asked to review and accept terms and enrollment separately from the information included in this Policy. Information from these studies may be published by third parties including through various media platforms/academic journals.
What Choices Do You Have About How We Collect or Use Your Information?
When you create a Tee account or otherwise use Tee services, we collect (or you may provide us with) your mobile phone, and you have the choice to receive notification or promotional material about our services at this address. You can further manage your messaging preferences by unsubscribing from text (by replying with a Stop message), or by visiting our online preference center within the App or the Website.
In addition to your rights as a user as set out in the Tee Privacy Policy, you can ask us to:
To ask us about these choices, call +1 332-291-7756, Mon/Wed/Fri, 10am–4pm ET.
How Can I Access, Delete, or Modify My Personal Data?
You may request access to, correction of, or deletion of your personal data. We will honor your request regardless of where you live or are physically located unless a legal requirement prevents us from doing so or a legal exception applies. Please complete the appropriate request form below and email the completed form with a copy of your photo identification to privacy@tee.care.
Data Request Forms:
US Privacy Rights
If you are a US resident, depending on where you live, you may have certain rights with respect to your personal data, which includes the right not to be discriminated against for exercising your privacy rights.
You may have the right to request to access the personal data that we have collected about you; delete the personal data we have collected about you, subject to applicable legal exceptions; request a list of the specific third parties to which we have disclosed personal data; request to update or correct your personal data; request to opt out of targeted advertising and/or the sale/sharing of your personal data (where applicable); or to exercise other rights and choices that may be afforded to you under applicable US state privacy laws and regulations.
For more information, please review our Notice of US State Privacy Rights.
EU/EEA/UK Privacy Rights
If you are located in the European Union, the European Economic Area, or the United Kingdom, this Policy is supplemented by our Additional Privacy Statement for EU, EEA and UK Users which explains your privacy rights and how you can exercise these rights (among other matters).
Retention
We will retain your information in accordance with the appropriate statutory limitation periods as required by applicable law, in line with our legitimate business purposes for as long as your account is active or for as long as needed to provide you with the Services, as required in order to comply with our legal obligations, a court order or to defend or pursue legal claims, in line with industry codes of practice, to resolve disputes and enforce our agreements.
Tee and Minors
You may only use the Service if you are an individual over the age of 18. By using, accessing or registering with the Service, you declare that you are at least 18 years of age. We may terminate your account if we find that you are younger than the minimum age specified above. We may at any time request additional information to confirm your age.
Other Mobile Applications and Services
This Policy does not apply to any third-party applications or software that you download, or any other third-party websites, mobile applications, or online products, services, or businesses you may access from the Tee Website or App.
Applying for a Job at Tee
Please see our statement on Candidate Privacy Policy for more information on the personal data we process in connection with recruiting.
Security
We take commercially reasonable steps to protect the integrity and confidentiality of personally identifiable information that you may share with us. We have implemented administrative, technical, and physical security safeguards and have third party assessments of our controls performed annually. However, please be aware that no security measures are perfect or impenetrable and we cannot guarantee the absolute security of your information.
We will do our part to protect your information, but it is important for you to protect your information as well. In addition, we do not control the actions of anyone with whom you or any other Tee user may choose to share information. As such, you should be cautious about the access you provide to others when using Tee, and the information you choose to share when using the Tee website or App.
How to Contact Us
Depending on where you are located and/or live, you may exercise certain data privacy rights. Tee will facilitate the exercise of those rights. If you wish to exercise these rights or have any privacy-related questions or comments related to this Policy, please send an email to privacy@tee.care .
Additional Information for EU, EEA and UK Users
Please see our Additional Privacy Statement for EU, EEA and UK Users for further details on your privacy rights, how we share your personal data, international transfers of personal data and retention of personal data.
We process the personal data described above in accordance with the following legal basis:
We are a corporation established in Delaware, USA, with a registered office at 850 New Burton Road, Suite 201, Dover, DE 19904, United States, and, if you are based in the EU, EEA, or UK for the purpose of the EU and UK General Data Protection Regulation, we are the data controller.